Subject to the following terms, Girlanaa.com and its affiliates provide you with their services. If you visit or shop at Girlanaa.com, these terms and conditions are approved. When you use or visit or buy any current or future Girlanaa.com service from any Girlanaa.com-affiliated company, you will be subject to the guidelines and conditions applicable to such service or enterprise, whether or not they are included on the Girlanaa.com Web site.
You communicate with us electronically when you visit Girlanaa.com or send e-mails to us. You consent to electronically receive messages from us. By e-mail or by posting notices on this section, we can contact you. You accept that all agreements, notices, disclosures and other correspondence that we electronically send to you meet the legal obligation to be in writing for such communications.
COPYRIGHT & TRADEMARKS
All material, such as text, graphics, logos, button icons, photographs, audio clips, digital downloads, data compilations and apps, included on this site is the property of Girlanaa.com or its suppliers of content. The exclusive property of Girlanaa.com is the collection of all material on this site.
Any misuse, wrongful or unauthorized use, whether licensed or under registration, of our trademarks would be liable for legal action.
Girlanaa.com grants you limited permission to access and make personal use of this site and not to download or change it or any component of it (other than page caching). This authorization does not involve any resale or commercial use of this website or its contents; any compilation and use of any listings, specifications or prices of products; any derivative use of this website or its contents; any uploading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar resources for collecting and extracting data.
Without the express written permission of Girlanaa.com, this site or any part of this site may not be replicated, duplicated, copied, sold, resold, visited, or otherwise used for any commercial purpose. You can not use, without express written permission, any proprietary material (including images, text, page layout, or form) from Girlanaa.com and our affiliates. Without the express written permission of Girlanaa.com, you can not use any meta tags or any other secret text using the Girlanaa.com name or trademarks.
The permission given by Girlanaa.com terminates any unauthorized use. A restricted, revocable, and non-exclusive right is given to you to create a hyperlink to the Girlanaa.com homepage as long as the link does not represent Girlanaa.com, its affiliates, or its goods or services in an inaccurate, deceptive, insulting, or otherwise offensive matter. You can not, without express written permission, use any Girlanaa.com logo or other proprietary graphics or trademarks as part of the connection.
If you’re using the site, you are responsible for keeping your username and password private and for limiting access to the device, and you consent to be liable for any activities that take place under your account or password. Girlanaa.com and its affiliates reserve the right, at their sole discretion, to deny the service, terminate accounts, delete or edit content, or cancel orders.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments and other material; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions or other information, given that the content is not illegal, obscene, threatening, defamatory, privacy-invasive, infringement of intellectual property rights or otherwise harmful to or objectionable to third parties and does not constitute an infringement of intellectual property rights or otherwise harmful to third parties. You may not use a false email address, confuse any individual or entity, or otherwise mislead any person or entity as to the origin of a card or other information. Girlanaa.com retains the right to delete or edit such material (but not the obligation), but does not review posted content on a daily basis.
You give Girlanaa.com and its affiliates a non-exclusive, royalty-free, permanent, irrevocable, and completely sub-licensable right to use, copy, alter, adapt, write, translate, create derivative works from, distribute, and view any content in any media worldwide, whether you post content or send material, and unless we say otherwise. You give Girlanaa.com and its affiliates and sub-licensees the right, if they wish, to use the name you send in relation to those content.
You reflect and guarantee that all the rights to the material you publish are owned or otherwise managed by you; that the content is accurate; that the use of the content you offer does not breach this policy and will not affect another person or entity; and that you will pay Girlanaa.com or its affiliates for any lawsuits arising from the content you provide. Girlanaa.com has the freedom to track and edit or delete any operation or information, but not the responsibility. Girlanaa.com takes no responsibility for any content uploaded by you or any third party and accepts no liability.
RISK OF LOSS
Fraudulent/loss cancellation of company orders
We constantly track purchases for illegal practices to provide a reliable and stable shopping experience. Girlanaa.com retains the right to revoke all recent, ongoing and prospective orders without penalty if any irregular activity is detected. In scenarios like occurrence of website prices and inventory unavailability, Girlanaa.com also retains the right to deny or cancel orders. Before approving any order, we may even need additional verifications or facts. If we cancel any or part of your order, or if you need more details to approve your order, we will contact you.If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
If any of the following scenarios are reached, the client could be treated as fraudulent:
- Customer doesn’t reply to the payment verification mail sent by Girlana
- Customer fails to produce adequate documents during the payment details verification
- Misuse of another customer’s phone/email
- Customer uses invalid email and phone no.
- Customer refuses to pay for an order
- Customer is involved in the snatch and run for any order
If all of the following scenarios are encountered, the consumer can be deemed a business loss:
- Customer with a very high return rate
- Invalid/Incomplete address cases
- Repeated request for monetary compensation for petty issues
The account may be blocked for consumers who fall into fraud or company groups.
PRODUCT DESCRIPTIONS & PRICING
Girlanaa.com is seeking to be as precise as possible for its collaborators. Girlanaa.com does not, however, guarantee that the definition of the product or any other material on this website is precise, complete, secure, current or error-free. If an item sold by Girlanaa.com itself is not as defined, returning it in unused condition is your sole solution.
The list price shown for goods on our website, whether in foreign currency or in Bangladeshi Taka, shall constitute the full price of the good, unless otherwise stated.
We bill your credit or debit card & MPS with regard to goods sold on Girlanaa.com before your order reaches the delivery process. For some cause, if we are unable to supply goods to you as per your request, we will electronically remind you and refund the amount of the products that are not available. Any extra postage fees will not be refunded, if necessary.
A limited percentage of the items in our catalogue may be mispriced, notwithstanding our best efforts. When a mispricing is found, we can do one of the following:
If the right price of an item is lower than our specified price, we will charge the lower cost and deliver the item to you.
We may, at our discretion, either email you for guidance before delivery or cancel your order and inform you of such cancellation if the correct price of an item is higher than our specified price.
Please notice that this policy only applies to merchandise sold and delivered by Girlanaa.com.
In Bangladeshi Taka, the prices shown on this platform are quoted at approx. Price of conversion in US Dollars. As per the conversions conducted by your bank/credit card issuer on the day of payment, the real amount to be billed by you will be the equivalent amount in the currency of your credit card.
In Bangladesh, we give FREE SHIPPING for all orders.
We have free shipping on all orders over USD 260 for foreign orders (excluding the USA). A delivery fee of USD 25 would be applicable to orders less than USD 260. Please remember, we are still shipping to Mauritius now.
For each shipment, the approximate shipping time can vary. For our ready-to-wear and Anikini & Anokhi by Girlana lines, we usually take about 3 to 7 business days to dispatch orders within Bangladesh, and 14 to 30 business days to dispatch foreign orders.
Depending on the pattern and model of the clothing, the Girlana pre-order is made and takes 1 to 6 weeks for production and dispatch.
It takes 3 to 14 business days for distribution within Bangladesh and 7 to 30 business days internationally, depending on the location and custom clearance in the destination country. Often, regardless of weather conditions or other political disturbances or protests, distribution time is subject to circumstances beyond our control, including but not limited to, unforeseen travel delays from our courier partners. We pledge, at every move, to keep you informed.
Order selection can be performed upon request from any of the Girlana retail outlets. For more assistance, please email our customer service team at info@Girlanaa.com.
DUTIES AND TAXES
All Girlana orders are delivered internationally to your designated shipping address from our warehouse in Dhaka, Bangladesh. Occasionally, due to the existence of foreign shipping, a client may have to pay extra import duties and taxes that are charged once a shipment enters your region. No extra costs would have to be charged for the vast majority of orders. We are unable to calculate, however, when and how high these unusual customs duty payments will be charged. You will be responsible for paying any extra fees if additional customs costs are levied.
Girlana Privet Limited takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Above is not applicable for USA. Orders from USA are shipped on DDP (Delivery Duties Paid) mode.
EXCHANGES, RETURNS AND REFUNDS
We want you to enjoy what you are getting, but let us know if anything isn’t perfect.
In the unlikely event that something you ordered from Girlanaa.com is faulty or defective, or if the shipped product varies from what you expected in size or design, you can return the product. Please check that the product is expired and in the same state as the original invoice and, ideally, in its original packaging and price tags as obtained by you. We support the return of the goods within 7 days of the date of fulfillment of your order. To support you do the same, please email us at info@Girlanaa.com.
A reimbursement will only be given for items sold at the highest selling price or replaced by another product, without any discount. Merchandise obtained at a discount is known as a final transaction and is thus not liable for repayment or swap.
In special cases, a refund is issued regardless of the discount if:
1. Until dispatch, the order is canceled due to unavailability.
2. Because of a quality flaw or loss during transit, the commodity is recalled. Within 7 working days, the refund balance is transferred to the original payment account. You are expected to include your account information in order to process the refund in the case of a Cash on Delivery (COD) order.
An online credit voucher is a digital credit note that you can access on www.Girlanaa.com or via email instead of returning or trading goods. This coupon for a single order is valid for 30 days. To take advantage of the sale, please use this voucher at checkout. Please notice that the coupon is good for carts with a value equal to or greater than the value of the coupon. You will carry the expense of every cart exceeding the coupon number.
On orders delivered overseas, we do not offer merchandise swap. In the unfortunate event that any items you ordered from us are not received in good condition, are faulty, or if the shipped goods vary from what you expected, please contact us within 48 hours of receiving the order at info@Girlanaa.com.
Duties, fees, and tariffs charged by consumers are not included in returns on foreign orders.
The fit of our garments depends on each garment’s cut, fabric and style. Some clothes are built to have a looser, more comfortable fit and some clothes are styled to fit more. To pick the size best tailored to you, please check our sizing guide. Please check our size chart for more clarification.
PRODUCT PROPERTIES AND WASH CARE
Using the finest natural fabrics, all Girlana goods are designed. The subtle hue, shape and finish differences are inherent to items produced by hand. Our goods include traditions of hand spinning, dying, knitting, wood block printing and embroidery based on crafts. With the aim of mitigating our environmental effects when searching for the right paint properties, we use both vegetable dyes and industrial dyes. There is no flaw in an unusual weave or print – handloom implies confusion when it comes to uniformity by definition.
We always tried our best to display the colors of the items displayed on this Web site as accurately as possible. However, since the colors you see will differ on your device, we will not promise that any color display will be correct on your screen. Reds and blues are usually moving. Please still wash together like paints, then rinse in the shade inside out. Only dry cleaning of the silks is required.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
On an as is and as available basis, this site is provided by Girlanaa.com. No claims or guarantees of any kind, express or implied, are provided by Girlanaa.com as to the operation of this website or the facts, content, materials, or items contained on this website. You clearly accept that the use of this website is at your sole risk.
Girlanaa.com disclaims all guarantees, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular reason, to the full extent permitted by applicable law. Girlanaa.com does not warrant that Girlanaa.com is free of malware or other dangerous components from this site, its servers, or e-mail sent from Girlanaa.com. Girlanaa.com shall not be responsible for all negligence, including but not limited to actual, secondary, incidental, punitive and consequential damages, of any nature resulting from the use of this website.
As a merchant, we as a merchant shall not be liable in any way whatsoever for any loss or damage resulting directly or indirectly from the refusal of authorization for any Transaction in respect of the Cardholder’s Account having exceeded the preset limit mutually agreed between us and our acquiring bank from time to time.
You consent to protect, indemnify and hold harmless Girlana Private Limited, its respective officers, directors, staff, shareholders, relevant agencies, agents, successors or assigns, or any party involved in the development, processing or delivery of this website from and against any and all charges, damages, costs and expenditures, including attorney fees, arising from or associated with your use of the site.
Any dispute relating in any way to your visit to Girlanaa.com or to goods you purchase from Girlanaa.com shall be referred to private arbitration in Dhaka, Bangladesh, such that Girlanaa.com can request injunctive or other reasonable remedy in any court in Bangladesh to the degree that you have in some way violated or attempted to breach Girlanaa.com intellectual property rights. Arbitration pursuant to this Arrangement shall be carried out in compliance with the laws then in effect under the Bangladeshi Arbitration Act. The award of the arbitrator shall be binding and can be presented in every court of appropriate jurisdiction as a verdict. No arbitration under this Arrangement shall be paired with any arbitration affecting any other party entitled to this Agreement, whether by class arbitration hearings or otherwise, to the fullest degree allowed by applicable statute.
SITE POLICIES, MODIFICATION, AND SEVERABILITY